Refund and Returns Policy (Verdabloom)

Last updated: February 5, 2026

We want you to have a good experience with Verdabloom. Because seeds are a living product and results depend heavily on growing conditions, our policy is designed to be fair while protecting against misuse.

1) Eligibility Window

You may request a return, refund, or replacement within 30 days of delivery (based on carrier tracking). Requests made after this window may be declined.

2) Seeds Are Generally Non-Returnable

For safety and quality reasons, opened seed packets are not eligible for return.

We also typically do not accept returns of:

  • items that have been opened, used, planted, or altered
  • items damaged due to improper storage after delivery
  • items purchased through third parties (please contact the original seller)

If your order arrives unopened and unused, we may accept a return at our discretion (see Section 6).

3) Wrong Item, Missing Item, or Damaged-in-Transit

If you receive the wrong item, a missing item, or an item damaged in transit, we will make it right.

To qualify, contact us within 7 days of delivery with:

  • order number
  • photos of the package (outer shipping package + inner product)
  • a clear photo of any damage and the shipping label (if available)

Resolution: at our option, we may provide a replacement, store credit, or refund.

4) Germination / Performance Support (Replacement-First)

Seeds are subject to variability. Germination is influenced by factors such as temperature, moisture, light, seed-starting medium, planting depth, water quality, and storage conditions.

If you experience poor germination, we’ll help troubleshoot first. To be eligible for a replacement or credit, you must:

  • contact us within 30 days of delivery, and
  • provide basic proof of attempt (one or more of the following):
    • photos of your setup (soil/medium, container/tray, lighting)
    • a short description of your steps (planting depth, watering frequency, temperature range)
    • photos showing the planted area after a reasonable time for that variety

Resolution: If we determine the issue is likely seed-related, we will offer one of the following (at our discretion):

  • a replacement of the same variety/kit, or
  • store credit, or
  • a partial refund.

We generally do not offer full refunds solely for germination outcomes because growing conditions vary widely. However, we aim to resolve issues fairly when evidence suggests a product issue.

5) Non-Refundable Situations (Protective Clauses)

We may decline refunds/replacements in cases including (not exhaustive):

  • failure to follow basic sowing guidance (e.g., extreme overwatering, no light, planting far too deep)
  • use of contaminated/infested medium or severe mold due to overwatering
  • damage caused by heat/freezing exposure after delivery due to delayed pickup or incorrect address
  • seeds stored improperly after delivery (e.g., high heat/humidity)
  • repeated claims without supporting information

6) Approved Returns (Unopened Items Only)

If we approve a return for unopened, unused items:

  • You must ship the return within 14 days of approval.
  • Return shipping is generally paid by the customer, unless the return is due to our error.
  • Items must be returned in original condition.

Once received and inspected, we will issue a refund to the original payment method (see Section 8).

7) Shipping Fees and Promotions

  • Shipping fees are non-refundable, except where required by law or when the issue is our error.
  • If your order had a promotion (e.g., free shipping or bundle discount) and you return part of the order, we may adjust the refund to reflect the promotion rules.

8) Refund Timing

Approved refunds are processed back to the original payment method. Processing time depends on your bank/payment provider, typically 5–10 business days after approval or after the return is received and inspected (if applicable).

9) Chargebacks

If you have an issue, please contact us first so we can resolve it. Unnecessary chargebacks increase costs and may delay resolution. We reserve the right to dispute chargebacks with documentation such as delivery confirmation, correspondence, and policy terms.

10) How to Request Help

Contact us at:

Email: care@verdabloom.com
Include:

  • Order number
  • What happened (brief)
  • Photos (if relevant)