Need help? We’ll keep it simple and fast.
Email us and we’ll respond within 1 business day.
What to include (so we can help faster)
If your message is about an order, please include:
- Order number
- Your full name
- The email used at checkout
- A short description of the issue
If your issue is about shipping/damage, attach:
- Photos of the outer shipping package
- Photos of the product
- A photo of the shipping label (if available)
If your issue is about germination, attach:
- Photos of your setup (tray/pot, medium, light source)
- Temperature estimate (room temp is fine)
- How deep you sowed & how often you watered
Business hours
Monday–Friday (excluding holidays)
Before you email (quick self-check)
- Check your tracking link for the latest scan
- Confirm your shipping address is correct
- For “Delivered” packages: check mailbox/locker/reception/neighbors first